WEBSITE MAINTENANCE

We maintain your WordPress website.

MAINTENANCE

Keep your site tip top
$ 25
00
  • /hour

Maintenances include

Maintenance

We make sure we update your business information on your website as requested.

Updates

Keeping WordPress, all themes and plugins up to date. This is important for website performance and security.

Backups

In the unlikely event of your website breaks, we always have a backup.

Security

Regular checks for Malware and other security breaches.

Reports

Always be in the know of what is happening with your website.

AS YOU GO

Package
$ 25 /HOUR
  • Maintenance
  • Website Backup
  • Updates
  • Security Set Up
  • Security Checks
  • Reports
  •  

SILVER

Package
$ 184 /MONTH
  • Maintenance
  • Monthly Website Backups
  • Updates
  • Security Set Up
  • Security Checks
  • Reports
  • 10% OFF after the first month/retainer

GOLD

Package
$ 252 /MONTH
  • Maintenance
  • Daily Website Backups
  • Updates
  • Security Set Up
  • Monthly Security Checks
  • Monthly Reports
  • 20% OFF after the first month/retainer

*Note – all prices are in US dollar

Will I be the Copyright owner?
Yes, all your content changes are yours. 

How fast can you make the changes?
As soon as we can. We have a booking tool where we can schedule your changes and make sure we reach your deadline.

We answer your Questions as well: 

“I paid someone to create a website for me on the cheap and the result was horrible. Only days before I needed to reveal the site I reached out for some help and Jesper was right there. In just a few short days he created a site I can be proud. He listened to what I wanted, worked with me on revisions, and explained anything I didn’t understand. I will use Blue Marble Office again and have already recommended them to others.”

Tina Nail
Nail Your Numbers

“I was in desperate need of help on my website as it was totally off brand and clunky. Jesper listened to my requirements and was so easy to work with and professional. He was fast and efficient, smart and friendly. The website looks just how I wanted it to, is beautiful and on brand and he pulled it all together in such a short time frame! So happy – thanks so much!!”

Jess Gale
Sassafras Wedding

The Below Terms and conditions apply to this service. 

The package validity is from the day of the payment until the website is fully created and presented. The project will commence after 50% of the full payment is made and the briefing form is received.

The agreement is valid from the first day of payment until the handover.

If the client is not happy with the final result, the Client is entitled to the refund of the deposit, although, transfer fees are not included. 

Quotations are valid for 30 days from the date of issue. If any changes are needed from the Client’s end after the quotation, changes in the quote may apply.

If the client does not purchase a content writer or content research package, the client will be fully responsible for the content of the website; with no exceptions and it is the client responsibility to deliver it on time. Delays may affect the delivery time of the final result.

If Blue Marble Office designs a website for a Client, then the Client agrees that Blue Marble Office may include a development credit and link displayed on the Client’s website. If Blue Marble Office builds or amends a website for a Client, then the Client agrees that the Company may include a development credit and link displayed on the Client’s web page, which may be within the code but not displayed on a web browser if requested by the Client.

 

Projects
The Client will have the responsibility to send all the content, including graphics, correctly labeled in order to start with the project on time. 

The Client agrees that an HTML page built from a graphic design may not exactly match the original design because of the difference between the display in design software and the rendering of HTML code by Internet browser software. Although, the Developer agrees to try to match the design as closely as is possible.

During a Website developing project, it is important that the Client communicates information to the Developer to achieve the required result.

The Developer endeavors to create pages that are accessible to search engines. However, the Developer gives no guarantee that the site will become listed with search engines.

Some alterations are included in the price and the client has the responsibility to communicate those changes. Once the client accepted the job, no further changes are acceptable. If any other changes are requested after acceptance of the final design, extra charges apply.

Whilst every effort is made to make sure the created website is error-free, the Developer cannot guarantee that the display or functionality of the web design or the website will be uninterrupted or error-free. If, after handover, errors are found on the website the Developer has created and the standard development platform, domain name set-up and hosting set-up are the same as when work began, then the Developer can correct these errors for the Client free of charge for a period of 3 months, after acceptance of the work. After the 3-month period, the Developer reserves the right to quote separately for any work involved in correcting an error.

In the case the clients specify a need for the Website that is not possible to achieve with existing Plugins, Blue Marble Office will proceed in the following way:

  1. Inform the client of the issue and try to present the closer alternative.
  2. Give another idea of how to make it work in some other way.
  3. In the case, the parties can’t reach an agreement and the client decides to accede to change of coding, Blue Marble Office will get help from the Company associates with an additional cost.


Payment facilities
For Website creation packages, Blue Marble Office will be offering the following payment facilities:

  1. Deposit of 50% of the job upfront and balance payable by the end of the following month or when the job is delivered (to be defined before the job starts).
  2. Package payment upfront. In this case, Blue Marble Office will offer as an incentive a 5% discount on the total price of the package. This discount can be accumulated with existing discounts. 

Blue Marble Office will reserve the right not to commence any work until the deposit has been paid in full.

Blue Marble Office will not be held accountable if delays are from the clients’ end; however, Blue Marble Office will work with you to ensure that deadlines are as achievable as possible.

Blue Marble Office will work with you with the highest level of integrity and confidentiality. We ensure that no information is disclosed to any additional parties without prior consent.

All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed.

We use encryption services for necessary passwords and any other sensitive data. If the client chooses other distribution methods Blue Marble Office is not responsible for any risks this could entail. 

Blue Marble Office Virtual Assistants are assigned to work on a virtual basis only.  ‘In person’ work may be possible in exceptional circumstances but cannot be guaranteed. If granted, all hours including travel time to and from the work location, as well as hours spent on the job, are billable with no exceptions.

If it’s required to Blue Marble Office to send emails on your behalf, then it is a requirement of you (the client) to provide an email account to act on your behalf.

At the end of tasks, content done by Blue Marble Office is owned by your company. Blue Marble Office does, however, have the right to showcase any non-confidential work as a case study.

If the client provides any kind of material, the client will be solely responsible for any violations of copyright law, and may be subject to legal sanctions.

Blue Marble Office has the right to deny any task asked by the client if they consider it engage in any illegal or immoral activity.

The tasks will be performed by the members of Blue Marble Office staff. Rare circumstances may involve the Blue Marble Office staff to require help from third parties.

In the case of the assigned assistant for your project gets sick, Blue Marble Office will be in charge to assign a substitute until your assistant is able to take the project again.

The assigned Virtual Assistant could be allowed to take vacation leave. In those circumstances, Blue Marble Office will inform you 7 (SEVEN) days in advance and discuss potential conditions.

The client will not be responsible for the Virtual Assistant’s sick leave, retirement benefits, worker’s compensation, health or disability benefits, unemployment insurance benefits or employee benefits of any kind.

All work conducted by Blue Marble Office will be done Monday to Friday between the hours of 9.00am and 5.00pm (Timezone of Blue Marble Office base). Any work that is required to be conducted outside of these hours will be agreed upon at the time of the contract, and an additional charge of US$2.00 per hour will be added to the per hour prices quoted in the pricing schedule.

If 7 days pass without a response, Blue Marble Office will assume the client is happy with the final result and will proceed to invoice.

The client has 14 days to make the payment effective after the invoice is sent, if nothing else instructed. After those 2 weeks 5% fees are added. PayPal fees or any other transaction fees are not included in the price of service

If any additional costs apply, the client will be charged separately to the package in the same invoice. After the additional cost is billed, the client will have 14 days to make this payment effective.

The client has to make the first service’s payment effective if the client decides to hire more services from Blue Marble Office if nothing else has been previously instructed.

Regardless of the client’s currency, all invoices and payable charges for the services conducted will be paid in US dollars.

The client allows Blue Marble Office to add a review (if provided), company logo and any relevant information to Blue Marble Office Website and/or Social Media pages.

We reserve our right to amend or supplement this Agreement at any time, at our discretion. When we change it or supplement it, we will do our best to provide you notice and point out what is different or new. We may also post rules and guidelines applicable to specific products or services to the various areas of our Website that describe them.

(Terms and conditions for all services can be found here.)